Pauline Shirt

Thank you for shopping with us! We strive to provide you with the best possible shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

General Return Guidelines
1. Return Period: You have 10 days from the date of delivery to return items purchased online.
2. Final Sale Items: Sale items are considered final sale and are not eligible for return, exchange, or store credit.
3. Pop-Up Store Purchases: Purchases made at our pop-up locations are eligible for store credit or exchanges only. No refunds will be issued for these purchases.

Online Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Process: To initiate a return, please contact our customer service team at contactequisite@gmail.com. They will provide you with instructions on how to return your item.
- Refunds: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.

In-Store Returns (Pop-Up Locations)
- Eligibility: Items purchased at our pop-up locations can be exchanged or returned for store credit within 5 days of purchase. The item must be unused, in the same condition that you received it, and in its original packaging.
- Process: Bring your item and the original receipt to any of our pop-up locations to process your exchange or store credit.

Additional Information
- Damaged Items: If you received a damaged or defective item, please contact us immediately at [customer service email/phone number] for assistance.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

If you have any questions about our return policy, please contact our customer service team at contactequisite@gmail.com.

Thank you for your understanding and for shopping with us!